Standard UK mainland delivery is FREE on all orders over £499.
We reserve the right to charge extra for large, heavy or fragile items that are not economically viable to send via courier. For example individual tables, parasol bases over 25kg, glass items and parasols. In some instances we may have to decline the order.
We charge £19.95 for standard UK delivery on orders under £500.
Products in stock will normally be dispatched from our own warehouse in 1-2 working days, or direct from manufacturer within 5-10 days.
Lead times may vary and any estimated date is an estimate, which can change without notice. Although we endeavour to supply most items within 5-10 days, if products have to be shipped in from abroad this could take longer and can sometimes take up to 6-8 weeks. This also applies to bespoke orders items such as special order cushions and furniture which requires a paint service.
Unfortunately we cannot offer the above delivery terms to Northern Ireland, the Republic of Ireland, Channel Islands or remote areas such as the Highlands/Islands of Scotland. Price on application please.
Due to recent circumstances relating to Coronavirus some deliveries may take longer than anticipated. We have been advised by some of our suppliers that there may be additional delays in freight and logistics. We have many items in stock for immediate delivery and we will do our utmost to deliver in the usual time period and will advise of any foreseeable delays, however, there may be extensions to lead times without notice. We hope our customers will understand these issues throughout this difficult period.
For delivery updates please contact our customer service team quoting your order or invoice number together with delivery postcode by email to firstname.lastname@example.org
We are confident you will be delighted with your purchase, but if you wish to cancel your order or return your goods please notify us as soon as possible by calling our customer service team on 01305 848391.